Bundlers of Joy: Satisfaction with Home Insurers at 12-Year High

Overall customer satisfaction with homeowners insurance companies is the highest in the 12 years J.D. Power and Associates has measured it, driven in part by the practice of bundling auto and homeowners insurance policies.

Overall satisfaction averages 785 in 2012 (on a 1,000-point scale), according to the research firm. That’s up 16 points from 2011.

Additionally, satisfaction improves by 19 points among customers who bundle their auto and homeowners policies with the same insurer, compared with an improvement of 10 points among customers who have their auto policy with another insurer, according to J.D. Power and Associates 2012 U.S. National Homeowners Insurance Study. Read more..

(Ref: Insurance Journal, Sept 27, 2012)